End of Life Policy

Mocana End of Life Policy

Mocana continuously develops enhanced versions of our software, and as a result, Mocana may cease to maintain and support older versions. Mocana will use commercially reasonable efforts to notify licensees at least forty-five (45) day in advance of a licensed software’s end of life (“EOL”). All EOL Mocana Licensed Software versions are listed below. Any future EOL notices will be posted here.

After the forty-five (45) day EOL notification period, Mocana will continue to offer the option of obtaining technical support at the then-current maintenance price for the discontinued product or version for a maximum period of one (1) year. Maintenance for discontinued products during a transitional support period shall include patches only for critical bug fixes and shall not include the addition of any new features, functionality, enhancements or improvements.

 

 Mocana Licensed Software  EOL Date  End of Support Date
 Mocana Software with version numbers 4.x, 5.x and lower  April 30, 2018  April 29, 2019
 NanoAIDE 1.2  February 25, 2019  February 24, 2020

 

Please contact customersuccess@mocana.com with any questions.